Rentals FAQ
How long is your minimum or maximum rental period?
Rental periods can be as short as one week (minimum) or as long as needed (no maximum).
How many units can I rent at a time?
Current available inventory dictates the maximum number of units you can rent at one time, but there is no minimum number required.
What do you charge for radio rentals?
Rental charges are based on multiple factors including customer profile, type of equipment rented, the length of time you need the rental, and the number of units required. Contact our Radio Rental specialists for specific pricing and availability. Note: Rates are not guaranteed and may change without notice.
How do I place a radio rental order?
For best service, email Haloid Radios directly or give us a call at 844-4-HALOID.
What kind of radio equipment and/or accessories does Haloid rent?
Haloid offers a wide array of models, configurations, and bands. Batteries, accessories, and holsters are also available for rent with an accompanying radio rental.
*Some equipment may not be available for all customers.
Can I modify my rental term if I need more time?
No. Haloid has a limited amount of inventory, and other customers may be waiting to rent the item you have, so your rental agreement cannot be modified.
Can I cancel a rental agreement?
Yes; however, cancellations received with less than 24 hours’ notice will incur an additional 20% cancellation fee. If special programming or other unique arrangements were requested, an additional fee may also be charged.
Does Haloid offer guaranteed availability?
No. Due to ongoing rentals, Haloid cannot guarantee that equipment will be available at a certain time. Haloid reserves the right to reprioritize equipment rentals when needed by first responders. In these cases, Haloid will attempt to provide alternative rental options when possible.
Can Haloid program rental units to fit my needs?
Yes. Haloid can program rental equipment to certain specifications if given the appropriate codeplug or template.
Will I be charged if the equipment I rent is lost or stolen?
Yes. If you lose the rental equipment, you will be charged for the full replacement cost of that equipment. Please provide proof of theft either via an insurance claim or by providing a copy of a police report. Report the theft to the authorities promptly as rental charges continue to accrue up until the equipment is reported as stolen. If you misplace the equipment but find and return it within 60 days, Haloid will issue a refund accordingly. If you attempt to return the equipment after 60 days have passed, Haloid reserves the right not to refund the replacement charge previously collected.
How does Haloid determine a radio’s replacement value?
Replacement value is the price Haloid paid when initially acquiring the radio. Some specialized or discontinued models have a higher replacement value due to part scarcity and more expensive
maintenance. Some encryptions and configurations are also assessed a higher replacement value.
If my company receives a reseller discount when making purchases, why does Haloid charge me full replacement value for lost or stolen rentals?
Haloid rental equipment is not for sale, nor can it be resold, so reseller discounts are not applicable if you rent and lose equipment. Any and all fees associated with replacing a rental unit are passed onto the customer directly. On some occasions, Haloid may accept a unit replacement in lieu of a fee, but this must be discussed with us and is not guaranteed in advance. Please contact us at for more information.
If I like the rental equipment, may I purchase it?
No. Haloid rental equipment is not available for sale.
What happens if I damage the rental equipment?
Haloid will assess the damage and determine if it can be repaired or if it must be replaced. You will be charged full replacement value for irreparably damaged equipment or for repairs.
Does Haloid offer a credit if I return my equipment before the rental period ends?
No. You may return the unit ahead of schedule, but we do not offer credit for early returns.
When returning equipment, how many days do I have?
After your rental contract ends, you have three (3) business days to return the equipment to Haloid via a pre-paid UPS return label. If you need additional time or another return label, contact the Haloid Rental Department. You will automatically be billed for another 30-day rental fee if the equipment is not returned to Haloid on time.
If I sub-rent the Haloid equipment to a third party, will Haloid assume any risk?
No. Haloid’s Rental Agreement strictly relates to you as a rental customer. If you rent the equipment to someone else, Haloid will not assume responsibility for it in any way.
How does Haloid settle disputes if equipment is missing when I return it?
If Haloid believes that equipment is missing from the return, the following steps will be taken:
- Outbound weight will be compared to returned shipment to verify consistency.
- Inventory reports will be cross-checked to look for discrepancies.
- Serial numbers and barcode scans will be checked.
Note: Haloid physically audits warehouse inventory on a regular basis to ensure
accuracy.